Return Policy

RETURN & REFUND POLICY

Blinq - Online Store
Last Updated: December 16, 2025

OVERVIEW

At Blinq, we want you to be completely satisfied with your purchase. We understand that sometimes items may not meet your expectations or may arrive damaged. This policy outlines our return and refund procedures to ensure a smooth and fair process for all customers.

RETURN TIMEFRAMES

Standard Returns (Change of Mind)

3-Day Return Policy

You have 3 days from the date you receive your item to request a return for:

Damaged or Defective Items

3-Day Reporting Window

If your item arrives damaged, defective, or incorrect, you must contact us within 3 days (72 hours) of receiving your delivery. This shorter timeframe allows us to:

File claims with shipping carriers
Document the issue properly
Resolve the problem quickly

ELIGIBILITY REQUIREMENTS

For Standard Returns (3-Days Policy)

To be eligible for a return, your item must meet the following conditions:

Item Condition:

Must be in the same condition as when you received it
Unworn and unused
With all original tags attached
In original packaging with all protective materials
Include all accessories, manuals, and components

Required Documentation:

Receipt or proof of purchase (order confirmation email)
Order number
Return reason

Additional Requirements:

Item must not be damaged by you or altered in any way
Original packaging should be intact and reusable
All promotional items or free gifts must be returned together

For Damaged or Defective Items (3-Day Policy)

Eligibility:

Item arrived damaged during shipping
Item has manufacturing defects
Wrong item or size was delivered
Item doesn't match the description
Item is missing parts or components

Required Documentation:

Clear photos of the damage from multiple angles
Photos of the packaging (both inner and outer)
Order number and delivery date
Description of the issue

HOW TO START A RETURN

Step 1: Contact Us

Reach out to our customer service team through:

Email: info@blinqlb.com
Include in your email:

Your order number
Reason for return
Photos (if item is damaged or defective)
Your preferred resolution (refund or exchange)

Phone: +961 81666626
Business Hours: Monday - Saturday: 10:00 AM - 7:00 PM (Beirut Time)

Step 2: Wait for Return Authorization

Our team will review your request and respond within 24-48 hours with:

Return authorization approval or denial
Return shipping label (for damaged/defective items)
Return instructions
Return address confirmation
Timeline for processing

Important: Do not send items back without first receiving return authorization. Unauthorized returns will not be accepted.

Step 3: Prepare Your Return

Packing Instructions:

Place item in original packaging with all tags and accessories
Use additional protective materials (bubble wrap, packing paper)
Seal the package securely
Attach the return shipping label to the outside
Keep your shipping receipt for tracking

Items to Include:

The product being returned
All original packaging materials
All accessories, cables, and manuals
Any promotional items or gifts received with order
Copy of your order confirmation (optional but helpful)

Step 4: Ship Your Return

Return Address: Blinq Returns Department
Malla, Beirut
Lebanon

Shipping Methods:

For Damaged/Defective Items:

We provide a prepaid return shipping label
Return shipping is FREE
Use the carrier specified on the label
Drop off at designated location

RETURN SHIPPING COSTS

Who Pays for Return Shipping?

We Pay (FREE Return Shipping):

Item arrived damaged or defective
Wrong item was delivered
Item has manufacturing defects
Item doesn't match description
Missing parts or accessories
Any error on our part

INSPECTION & APPROVAL PROCESS

What Happens When We Receive Your Return

Step 1: Receipt Confirmation (Same Day)

Package received and scanned into our system
You receive email confirmation
Tracking updated to "Delivered to Returns Department"

Step 2: Inspection (2-3 Business Days) Our quality team will check:

Item condition matches eligibility requirements
All original packaging and tags are included
Item hasn't been used or damaged
All accessories and components are present
Return reason is valid

Step 3: Decision (Within 3 Business Days) You'll receive an email with:

Approval or denial of your return
Reason for decision
Refund timeline (if approved)
Next steps

Reasons a Return May Be Denied

Returns may not be accepted if:

Item shows signs of wear or use
Tags have been removed
Original packaging is missing or damaged significantly
Item is damaged due to misuse
Return request made after the eligible timeframe
Item is non-returnable (see exclusions below)
Required documentation not provided

If Your Return is Denied:

We'll explain the reason in detail
Item will be returned to you at your cost
Alternative solutions may be offered
You can appeal with additional information

ITEMS THAT CANNOT BE RETURNED

For health, hygiene, and safety reasons, the following items are NOT eligible for return:

Non-Returnable Items:

Perishable Goods:

Food and beverages
Fresh flowers or plants
Items with expiration dates

Personal Care Items:

Beauty products and cosmetics (opened)
Skincare items with broken seals
Personal hygiene products
Hair care products (opened)

Intimate Apparel:

Underwear and undergarments
Swimwear
Lingerie

Custom or Personalized Items:

Made-to-order products
Engraved or monogrammed items
Custom-sized products
Personalized gifts

Hazardous Materials:

Flammable liquids
Gases
Chemicals
Aerosols

Digital Products:

Gift cards
Downloadable content
Digital subscriptions

Sale Items:

Final sale or clearance items
Items marked "No Returns"
Seasonal closeout merchandise

Special Exception for Damaged Non-Returnable Items

Even if an item is normally non-returnable, we will still help if it arrives:

Damaged during shipping
With manufacturing defects
Incorrect or wrong item

Contact us immediately with photos and we'll work out a fair solution, which may include:

Partial refund without return
Full refund without return
Replacement if available
Store credit compensation

EXCHANGES

How Exchanges Work

We currently do not offer direct exchanges. To get a different size, color, or product:

Step 1: Return your original item following the standard return process

Step 2: Wait for return approval and refund

Step 3: Place a new order for the item you want

Why This Process?

Ensures you get the item you want (stock availability)
Faster than waiting for exchange processing
You can use store credit option for 10% bonus
More flexibility in choosing replacement

Faster Alternative: Store Credit Option

If you want a different item quickly:

Choose store credit when returning (get 10% extra value)
Credit applied immediately upon return approval
Place new order right away
Use credit at checkout

Example:

Original purchase: $100
Return for store credit: $110
Order new item immediately using credit
Faster than refund + new purchase

REFUND POLICY

When Will I Receive My Refund?

Timeline:

Return Received: We confirm receipt same day
Inspection Complete: 2-3 business days
Refund Approved: You receive email confirmation
Refund Processed: Within 10 business days of approval
Funds Available: Allow additional time for bank processing

Total Time: Typically 2-3 weeks from when you ship your return

Refund Methods

Original Payment Method (Standard):

Your refund will be automatically issued to the same payment method used for purchase:

Credit/Debit Cards: 5-10 business days after processing
Cash on Delivery: Bank transfer or store credit

Alternative Refund Option: Store Credit (10% Bonus)

Instead of a refund to your original payment method, you can choose store credit:

Benefits:

Get 110% of your purchase price (10% bonus)
Credit applied immediately upon return approval
No expiration date
Use anytime on any products
Faster than bank refunds

Example:

Original purchase: $200
Store credit received: $220
Bonus: $20 extra value

What's Included in Your Refund

Refunded:

Full product price (what you actually paid)
Applicable taxes
Standard shipping fees (if item was damaged/defective)

NOT Refunded:

Express or priority shipping upgrades (unless item was damaged)
Gift wrapping fees
Return shipping costs (for change of mind returns)
Transaction fees (for certain payment methods)

If You Haven't Received Your Refund

If more than 15 business days have passed since we approved your return:

Contact us at info@blinqlb.com if you've done all of the above and still haven't received your refund

Provide:

Your order number
Return authorization number
Date we approved your refund
Payment method used

We'll investigate and resolve the issue within 48 hours.

What Information to Provide

For Damaged Items:

Order number and delivery date
Clear photos of damage (multiple angles)
Photos of packaging (inner and outer boxes)
Description of the damage
Photos of shipping label

For Wrong Items:

Order number
Photos of what you received
Photos of product labels/tags
What you expected to receive

For Defective Items:

Order number
Description of the defect
Photos or videos showing the defect
What the item is supposed to do vs. what it actually does

How We'll Make It Right

Once we evaluate the issue, we'll offer:

Option 1: Replacement

Send you a brand new item at no cost
Expedited shipping
Extra quality check before shipping

Option 2: Full Refund

Complete refund to original payment method
Includes shipping costs
Processed within 5-7 business days

Option 3: Partial Refund

Keep the item
Receive partial refund for the defect
Good for minor issues that don't affect functionality

Option 4: Store Credit with Bonus

110% store credit value
Immediate credit to account
Use on any future purchase

CONTACT INFORMATION

Get Help with Returns

Email:
info@blinqlb.com

Phone:
+961 81666626

Business Hours:
Monday - Saturday: 10:00 AM - 7:00 PM (Beirut Time)

Store Location:
Blinq
Malla, Beirut
Lebanon

Visit Us:
You can also return items in person during business hours. Bring your order confirmation and ID.

FREQUENTLY ASKED QUESTIONS

Q: Can I return an item after 30 days?
A: Unfortunately, we cannot accept returns after 30 days from delivery date. Please ensure you review your items promptly.

Q: Who pays for return shipping?
A: For damaged or defective items, we pay. For change-of-mind returns, customer pays return shipping.

Q: How long until I get my refund?
A: Typically 2-3 weeks total (return shipping + inspection + refund processing + bank processing time).

Q: Can I return a sale item?
A: No, sale items and gift cards cannot be returned unless damaged or defective.

Q: What if I lost my receipt?
A: Contact us with your order number (from confirmation email). We can look up your order in our system.

Q: Can I return a gift?
A: Yes, with the order number from the packing slip. Refund goes to original purchaser or as store credit to you.

Q: Do I need original packaging?
A: Yes, items must be returned in original packaging to be eligible for refund.

POLICY UPDATES

This return policy is subject to change without notice. Updates will be posted on this page with a new "Last Updated" date. The policy in effect at the time of your purchase applies to your order.

COMMITMENT TO SATISFACTION

At Blinq, your satisfaction is our priority. We strive to make the return process as simple and fair as possible. If you have any concerns or questions not addressed in this policy, please don't hesitate to contact us.

Thank you for shopping with Blinq!

This Return & Refund Policy is effective as of December 16, 2025

For immediate assistance: info@blinqlb.com | +961 81666626

Blinq - Quality Products, Trusted Service

Need help with a return? Contact us today!
📧 info@blinqlb.com
📞 +961 81666626
🏪 Visit us in Malla, Beirut